By: Ali Hirsa

Ali Hirsa — Wed, 30 May 2012 18:50:54 +0000

This service really blows. From the start to get your service to the point of no return. I have been trying to get my money back from them for 3 weeks now. I am getting the run around. I wanted to make other forex traders be aware of what they getting themselves into. I will leave all my email correspondence for evidence that THIS SERVICE SUCKS and good luck trying to get your money back.
SWREG, Refund Request, Order ID U41323XXXXX
Inbox
x
SWREG Info info@swreg.org
May 22 (9 days ago)
to support, me
Dear Vendor,
Thank you for contacting SWREG.
Customer order ID: U41323XXXXX
Customer email contact:XXXXXXXXXX@gmail.com
This customer has requested a refund for their order due to the
following reason:
“I have tried several times on the status of my refund and I have been
replied to? Please advise when I will get credited? This will be my
last attempt trying to correspond regarding my refund, I will take
matters with my bank If I don’t get a reply within 24 hours.”
Please reply to the customer regarding their request and copy us in the
response so we can verify that the customer has been assisted.
We are copying the customer on this email and thank you for your
assistance.
Sincerely,
Salvador F.
SWREG
Customer Service
Email ID: 22682317
Original Message Follows:
————————
I have tried several times on the status of my refund and I have been
replied to? Please advise when I will get credited? This will be my
last attempt trying to correspond regarding my refund, I will take
matters with my bank If I don’t get a reply within 24 hours.
Ali Hirsa
support@piproyale.com
May 26 (5 days ago)
to SWREG, me
Hi Ali,
We replied to your email and sent you a refund link, you need to open a refund ticket.
Dr. Hirsa
May 26 (5 days ago)
to support
I been to Swreg website per instruction and requested a refund providing my order number. I have not received any other information or link to get refund ticket. I think you are stringing me along. If other steps are required for a refund then it is not provided and it’s intended that way to string people along. It could have been easily provided in your reply in this email. Regardless, I have opened a dispute with my bank and have provided my written correspondence with piproyale and SWREG and shown screen shots of the web pages. It will be handled.
Alireza Hirsa, DC
Alireza Hirsa
May 26 (4 days ago)
to support
Furthermore, I will be posting and blogging about my experience with “Piproyale” with other forex traders. As a matter of facts I will post all my correcspondences with piproyale and SWREG on line for everyone to see. I think people need to know what service they are getting into, I wish I knew
Ali
Re: Order U41323XXXXXX – I want to request a refund
Inbox
x
support@piproyale.com
May 18 (12 days ago)
to me
Hi,
Please let me know the reason you are not satisfied with Pip Royale, I’ll do my best to solve this.
Quoting support@swreg.org:
Yes, Please refund my money back and credit same card used to pay for this transaction. Please let me know how long before I should expect credit to my account? Kind Regards,
Ali Hirsa
support@piproyale.com
May 18 (12 days ago)
to me
Hi,
I have just replied to your email.
Dr. Hirsa
May 18 (12 days ago)
to support
As I had previously stated the frequency of the trades and the long open positions. Let me know when I can I expect my refund? This will be my last attempt communicating regarding a refund. This is dragging out way too long.
Alireza Hirsa
support@piproyale.com
May 20 (10 days ago)
to me
Hi,
Your refund is guaranteed, you have nothing to lose from testing it at the meantime.
Refund 2nd Request
Inbox
x
Alireza Hirsa
Apr 30
to support
Hello,
This email is to inform you that I have requested for a refund on a email I sent yesterday. I have not received a response from you yet. I will wait till the end of this week for a response. I will pursue seeking a dispute with my credit card company if I do not hear back by then. Kind Regards.
Ali Hirsa
———- Forwarded message ———-
From: Alireza Hirsa
Date: Mon, Apr 30, 2012 at 12:36 AM
Subject: Re: Subscription notice
To: “support@piproyale.com”
Hello,
I would like to get a refund on this product. Your system is not working for me since your orders stay in a drawn position for too long not accounting for balance, Please issue a refund back to my credit account. Also, please acknowledge receipt of this email and provide how long before I should expect my refund.
On Mon, Apr 9, 2012 at 9:34 PM, PipsRoyale wrote:
Congratulations!
You have subscribed on PipsRoyale automated signals service
Your Unique License for PipsRoyale Cloner Software
Key: 4d9XXXXX
Please read manual carefully before use
Good Luck in your trading!
Alireza Hirsa
May 2
to support
support@piproyale.com
May 5
to me
Hi Alireza,
We guarantee an immediate refund , however I am sure I can help. I replied to your previous email and if you don’t want my assistance your refund will be processed immediately.
Quoting Alireza Hirsa :
Hello,
This email is to inform you that I have requested for a refund on a email I
sent yesterday. I have not received a response from you yet. I will wait
till the end of this week for a response. I will pursue seeking a dispute
with my credit card company if I do not hear back by then. Kind Regards.
Ali Hirsa
———- Forwarded message ———-
From: Alireza Hirsa
Date: Mon, Apr 30, 2012 at 12:36 AM
Subject: Re: Subscription notice
To: “support@piproyale.com”
Hello,
I would like to get a refund on this product. Your system is not working
for me since your orders stay in a drawn position for too long not
accounting for balance, Please issue a refund back to my credit account.
Also, please acknowledge receipt of this email and provide how long before
I should expect my refund.
On Mon, Apr 9, 2012 at 9:34 PM, PipsRoyale wrote:
Congratulations!
You have subscribed on PipsRoyale automated signals service
Your Unique License for PipsRoyale Cloner Software
– Key: 4d91XXXXX
support@piproyale.com
May 5
to me
Hi Alireza,
We guarantee an immediate refund , however I am sure I can help. I replied to your previous email and if you don’t want my assistance your refund will be processed immediately.
Quoting Alireza Hirsa :
Hello,
This email is to inform you that I have requested for a refund on a email I
sent yesterday. I have not received a response from you yet. I will wait
till the end of this week for a response. I will pursue seeking a dispute
with my credit card company if I do not hear back by then. Kind Regards.
Ali Hirsa
———- Forwarded message ———-
From: Alireza Hirsa
Date: Mon, Apr 30, 2012 at 12:36 AM
Subject: Re: Subscription notice
To: “support@piproyale.com”
Hello,
I would like to get a refund on this product. Your system is not working
for me since your orders stay in a drawn position for too long not
accounting for balance, Please issue a refund back to my credit account.
Also, please acknowledge receipt of this email and provide how long before
I should expect my refund.
On Mon, Apr 9, 2012 at 9:34 PM, PipsRoyale wrote:
Congratulations!
You have subscribed on PipsRoyale automated signals service
Your Unique License for PipsRoyale Cloner Software
– Key: 4d9XXXXXX
Alireza Hirsa
May 9
to support
Hello,
Yes, Please go ahead and refund me. I think I have given up on forex and all the guru’s who claim the have the answer, no punt intended. Please let me know on what day I should expect to receive my refund? Thanks.
Kind Regards,
Alireza
support@piproyale.com
May 12
to me
Hi Alireza,
I am sorry to hear about your bad experiences with other EAs. I assure you this is not the case here. We will assist you till you receive profits from Pip Royale and we can extend your refund guarantee. If you are still interested with a refund please use this link: https://www.cardquery.com/app/support/customer/order/search/want_refund
Alireza Hirsa
May 16
to support
Hello,
I used the link you provided on the previous email to get my refund. I didn’t not see anything as far as a confirmation as to when I should expect to see my refund? Please advise?
Ali Hirsa
support@piproyale.com
May 19 (11 days ago)
to me
Hi Ali,
Usually it takes a few days. You should receive a confirmation from Swreg, if you haven’t received it yet please check in your spam folder.
Quoting Alireza Hirsa :
Hello,
I used the link you provided on the previous email to get my refund. I
didn’t not see anything as far as a confirmation as to when I should expect
to see my refund? Please advise?
Ali Hirsa
On Sat, May 12, 2012 at 12:18 PM, wrote:
Hi Alireza,
I am sorry to hear about your bad experiences with other EAs. I assure you
this is not the case here. We will assist you till you receive profits from
Pip Royale and we can extend your refund guarantee. If you are still
interested with a refund please use this link:
https://www.cardquery.com/app/**support/customer/order/search/**
want_refund

By: sue

sue — Fri, 13 Apr 2012 01:19:06 +0000

I am in the same boat – ordered this morning 4-12-12 and have not received any download or response to message on what to expect. Could they possibly be mailing a package of materials? Let me know if you get any product. They are still playing the same webinar with the 37 limited copies!

By: ezrydn

ezrydn — Tue, 10 Apr 2012 15:27:15 +0000

Same here, David. No response from them at all. SWREG has no appreciation for “the customer.” Lots of red flags flying on this one. Stay clear.

By: Malcolm

Malcolm — Tue, 10 Apr 2012 13:40:58 +0000

Hi David

I too am consodering purchasing this EA after listening to the webinar (actually I’m still waiting for them to send me the link). I’m sure you can report the transaction as fraudulent if they don’t get back to you but as you say, it may be a case of poor customer support rather than some sort of scam. Have you prior to this come across any positive reviews?

By: Ali

Ali — Tue, 10 Apr 2012 05:14:58 +0000

I too had the same issue regarding no link for download. I tried contacting the SWREG and piproyale and I haven’t received any response yet. I did receive a license key but no information on how to get to the download. I hope its not a SCAM.

By: David

David — Mon, 09 Apr 2012 23:14:30 +0000

I ordered this yesterday and still have not received any download instructions or links. It was sold thru SWREG and neither they nor the author has seen fit to answer numerous emails or posts at the “support” site.